Customer service

The Front Line

The remarkable video that you can watch below is from Bangalore International Airport Ltd (BIAL) and tells the story of Anushree, a Shift Lead at the acclaimed Hatti Kaapi food & beverage business.

Employee: Anushree

Role: Shift Lead, Hatti Kaapi

Employer: Bangalore International Airport Ltd

Employer’s comments: “[This is] the remarkable story of a woman; a story of hard work, sacrifices, commitment and passion of an unsung hero at Bangalore International Airport.”

This is the first of a series of videos featuring the unsung heroes of Bangalore International Airport. Anushree was recently named BIAL’s Pinnacle Woman of the Year 2019.

To nominate an employee e-mail with the following:

  • The employee’s job title and length of service with your company
  • A short description of what makes the person exceptional
  • A quote or comment from them (optional) on their approach to customer service
  • A picture of the employee (preferably in a work environment) as a separate file

To partner with The Moodie Davitt Report to help us champion customer service in travel retail, please contact Sarah Genest at

Partner's message

The Moodie Davitt eZine

Issue 267 | 17 September 2019

The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).

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