Ramesh Cidambi

Chief Operating Officer, Dubai Duty Free

Ramesh Cidambi is the Chief Operating Officer of Dubai Duty Free and is responsible for all aspects of the company’s operation, reporting to the Executive Vice Chairman & CEO. His responsibilities include both the retail and leisure business of Dubai Duty Free.

Prior to his promotion to his current role, Ramesh has held a variety of senior positions in the company with responsibility for areas such as Information Technology, Logistics, retail development in both Dubai Airport’s covering over 40,000sq m of retail space and the Dubai Duty Free Leisure business through the Jumeirah Creekside Hotel and The Irish Village Bar and Restaurant (in two locations).

He has been with Dubai Duty Free for over 30 years, during which time it has grown to become one of the world’s largest airport retailers in a single location with sales of US$2.029 billion in 2019. He also maintains his links with the domestic retail market through the chairmanship of the Merchants Advisory Board and as a board member of Dubai’s Retail Business Group.

Zenola Campbell

Vice President of Concessions, Dallas Fort Worth International Airport

Zenola Campbell serves as the Vice President of Concessions at Dallas Fort Worth (DFW) International Airport, developing strategies that focus on maximising revenues in passenger-related concessions, advertising, rental cars, sponsorships and related revenues within the airport terminals, including passenger services enhancements and telecommunications.

Prior to DFW Airport, Zenola’s extensive knowledge and background earned her key executive positions with companies including McDonald’s Corporation and Director of Customer Segments for Blockbuster.

Zenola was most recently awarded Property Manager of the Year by AX Magazine, formally ARN. Her work in the industry has been recognised both nationally and internationally. In 2017 she received a Special Industry Contribution award at the Airport Food and Beverage Conference & Awards hosted by The Moodie Davitt Report. As an award-winning advertising executive, her professional memberships include The Greater Denton County Chapter of the Links, Women’s Food Service Forum, The Dallas Theatre Center Trustee Board, Las Colinas Chamber of Commerce and STEP Up.

Tina Williams

Associate Director, Strategic Partnerships & Digital Business, Greater Toronto Airports Authority (Toronto Pearson)

Tina Williams serves as Toronto Pearson’s Business Development Lead, instrumental in building Strategic Partnerships & Brand Experiences for the airport. A charismatic leader with over 20 years of experience structuring and managing strategic brand partnerships for Canada’s largest premier properties, she has a keen multi-dimensional understanding of partnerships from the brand, consumer, and property perspectives.

Tina’s passion and core competencies include partnership strategy development, partnership sales and complex contract negotiation. She brings a distinct perspective for the ultimate customer experience with A-list partners and brands to create memorable relationships through innovative and insight driven opportunities that deliver strong return on investment targets and goals for all involved.

Her background in contract negotiation, alternative dispute resolution and Second City improv training are invaluable assets giving her a unique vantage point to develop creative approaches to marketing problems and creative solutions to meet the needs for all parties.

Long Chiu

Executive Vice President Digital Ventures and Marketing, DFS Group

Long Chiu is Executive Vice President Digital Ventures and Marketing for DFS Group, responsible for leading the global marketing teams as well as our digital initiatives and programmes.

Long has over 20 years of experience in omnichannel marketing, e-commerce and brand loyalty. He joined DFS from the Galaxy Entertainment Group in Macau where he was Vice President Digital. He was formerly Director of CRM and Digital Commerce Development for Mead Johnson Nutrition in Guangzhou, and Head of Digital and Partnerships for Greater China for InterContinental Hotels Group. He has also worked for 360i, TMP Worldwide and The Coca-Cola Company.

Fjolla Holzleithner

Founder of Dayholi and Brand Embassy

Fjolla Holzleithner is the founder of Brand Embassy, a promotions agency in Vienna and Graz with a pool of over 6,000 promoters and the cradle of many marketing creative solutions for travel retail. She founded her company shortly after graduating with an MA in marketing from Campus 02 in Graz, and has been serving lifestyle and luxury brands and events in Austria for 13 years.

In the last couple of years Fjolla toyed with the idea of building a unique virtual travelling experience. Yet the everyday running of Brand Embassy emptied her of time and energy. When events came to a stop during the Covid crisis, so did her business. Yet Fjolla did not stop. She founded dayholi, the first worldwide company with the technology to beam people into events and places with a 360 degree live stream and 8K quality including smell and wind sensations.