Antoine Rostworowski

Senior Vice President, Programmes and Commercial Services, ACI World

Antoine Rostworowski has 30 years of airline/airport senior level experience in Operations, Commercial services, Business Development, Marketing and Finance. He previously worked for Canada 3000 airlines where he managed operations for Montreal and certain other regions. He later worked for Air Canada’s Corporate Real Estate department, managing the airline’s real estate installations for different cities, as well as rates and charges at different airports.

Antoine joined Aéroports de Montréal’s (ADM) Business Development department in 2003, having as his main objective the identification of new types of products, services and technologies to be introduced at Montreal-Trudeau International Airport to improve passenger processes and increase revenues. He was also tasked with anticipating the evolution of the installations according to technological changes in the industry.

He joined ACI World in early 2015. His responsibilities at ACI World include commercial services and business development, the ACI Airport Service Quality (ASQ) Program, APEX, Global Training, Airport Assessments Program, Communications and Marketing.

Krystyna Pokholchuk

Manager for Customer Experience Accreditation, ACI World

Krystyna Pokholchuk joined ACI World in 2014 to insource its Airport Service Quality (ASQ) programme. She was instrumental in establishing relationships with members and business partners, developing processes, tools and deliverables, onboarding, and customer care.

Krystyna currently oversees Airport Customer Experience Accreditation, helping airports enhance their customer experience management, identify, and implement new practices, and improve customer satisfaction. She has over 15 years of multifaced international experience and proven success in cross-functional roles including business development, process improvement, change management, and customer experience.

Lim Peck Hoon

Executive Vice President, Commercial, Changi Airport Group (Singapore)

Lim Peck Hoon started her career with the Civil Aviation Authority of Singapore in 1994 and held various management appointments before rising to head the Commercial Division in 1999. With the corporatisation of Changi Airport Group in 2009, she was appointed as the Executive Vice President overseeing the Commercial Cluster.

Throughout her career, Peck Hoon has led various retail development and asset enhancement projects at Changi Airport including Jewel Changi Airport. Besides overseeing the Commercial Cluster, the retail and F&B concessions and other rentable premises at the airport, she is currently also heading the Enterprise Digital Ecosystem & Business team, which oversees and drives the Changi Airport digital ecosystem and transformation journey with the aim of delivering a cohesive omni- channel experience to the Changi customers for better customer satisfaction and value capture.

Luis Felipe de Oliveira

Director General, ACI World

Luis Felipe joined ACI World as Director General in June 2020 bringing with him vast experience in commercial and technical aviation.

He led the Latin American and Caribbean Air Transport Association (ALTA) between October 2017 and May 2020, promoting positive change in the organisation. Prior to joining ALTA, Luis Felipe served as World Fuel Services’ Vice President Supply Development for Latin America and Caribbean where he was responsible for improving World Fuel’s aviation fuel business in the region.

For ten years, Luis Felipe served IATA, leading fuel and airport campaigns with governments, oil companies, fuel service providers and airports for the Americas, Africa and the Middle East regions, based in Switzerland. He also served 12 years at Shell with a focus on Latin America and the Caribbean, and Africa and Europe, based in The Netherlands.

Stefano Baronci

Director General, ACI Asia-Pacific

Stefano Baronci is the Director General of Airports Council International (ACI) Asia-Pacific, an association representing the interests of airports in Asia Pacific and the Middle East. Appointed in December 2019, he is responsible for driving and executing the strategic plan of the association and overseeing a team of professionals at the Regional Office based in Hong Kong.

Stefano has 22 years of analytic and representational experience at national and international levels in the aviation sector, representing both airport and airline industries. He is very familiar with the ACI community, having previously served as the Director of Economics at ACI World in Montreal and Senior Policy Manager at ACI Europe in Brussels. He has also served as Secretary General of Assaeroporti, the Italian airport operators association, and Assistant Director and ATM Infrastructure Expert at the International Air Transport Association (IATA).