Speaker Biographies 5 - Trinity Forum 2022 Workbook

Speaker Biographies

Todd Handcock

President Asia Pacific and Global Board Member, Collinson

Todd Handcock is President, Asia Pacific at Collinson, a global leader in the provision of traveller experiences, customer benefits and loyalty solutions that win deeper, more valuable customer relationships.

Collinson’s traveller experiences include the world’s leading airport lounge and experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Priority Pass’s sister brand, Airport Dimensions, is also a key investor in Inflyter and Servy, airport e-commerce platforms and marketplaces for contactless order and pay at airport restaurants.

Before joining Collinson, Todd was President Europe, Middle East and Asia Pacific for Kognitiv Corporation and before that held senior leadership roles with Williams Lea Tag and BT Global Services.

Todd sits on the Collinson International Global Board, is the Immediate Past Chairman and Current Head of the Governors’ Council of the Canadian Chamber of Commerce in Hong Kong.

Heidi Van Roon

Founder & President, SPARK Group of Companies

As Founder and President for the SPARK Group of Companies Heidi gives voice and leadership to sales and HR excellence for luxury retail. Her no-nonsense approach has proven savvy, effective and genuine.

Heidi combines an analytical and caring approach as evidenced by the high ratings as an employer of choice. She believes that when an employer takes care of their team, they will in turn be empowered to take care of their customers on the frontline in a way that digital can’t.

Heidi’s leadership style is founded on well-informed context, courageous and creative collaborations, bespoke promotional programmes, and genuine heart. SPARK won the Team of the Year – Americas award from Frontier in 2021 and was a finalist in the 2022 Frontier Awards for: Collaboration of the Year and for Campaign of the Year in Cannes, October 2022.

Mathieu Daubert

Chief Customer Officer, Groupe ADP

Mathieu Daubert started his career in strategy consulting in London in 1995. From 1996 up to 2007, he has held various positions in French Department stores, first at Le Bon Marché, part of LVMH Group, and then at Le Printemps, part of Kering.

In April 2007, Mathieu joined the retail division of Groupe ADP, to make commercial activities a major source of value creation and customer experience for the company. In May 2018, he joined the EXCOM of Groupe ADP as Chief Customer Officer, where he is leading its new EXTIME project.

Kiran Jain

Chief Operating Officer, Noida International Airport

Kiran Jain is the Chief Operating Officer for Delhi Noida International Airport (NIA), part of Zurich Airports International Company, where she is responsible for setting up the operation and commercial business of the airport.

A dynamic professional who has more than 25 years of experience in the aviation business, Kiran has knowledge in the airports and airlines sector as well as strategy, commercial, marketing, brand enhancement, business development, air service development, operational, regulatory, and an overall perspective on the industry.

Thabet Musleh

Vice President, Qatar Duty Free

Thabet Musleh is Vice President of Qatar Duty Free (QDF), the Middle East’s second-largest duty free retailer and over the past three years its most dynamic.

He is the man charged with driving all commercial revenues at the state-of-the-art Hamad International Airport (HIA) in Doha, including the extraordinary HIA Expansion project opened in time for FIFA World Cup Qatar 2022.

Qatar Duty Free has been the region’s brightest light throughout the pandemic, investing heavily in its consumer and commercial offer and this year opening a flurry of stores and F&B outlets across the existing South and North Nodes. Then, of course, there is the Expansion project, which surely ranks as the modern-day wonder of the airport world.

Thabet leads the company’s retail, inflight, food & beverage and in-house advertising divisions. He brings more than a decade of experience in the retail sector. He joined QDF’s parent company Qatar Airways in 2016 as Head of Retail Operations for the national carrier’s duty free business. Prior to that, he spent ten years at World Duty Free Group in the UK, holding a number of senior roles across London’s three biggest airports: Heathrow, Gatwick and Stansted.

Alby Tsang

General Manager, Retail & Advertising, Airport Authority Hong Kong

Alby Tsang is General Manager, Retail Portfolio at Hong Kong International Airport (HKIA). Alby oversees the entire retail portfolio, including the advertising concession, in HKIA. He works closely with the tenants to deliver a world-class airport retail experience through strong trade mix, appealing ambience, convenient services as well as active passenger engagement. He is also responsible for the airport’s overall retail planning, including both current assets and future expansion projects.