Welcome
31 December 2019 • Issue 274
3
From the Publisher
What will be the balance of humanisation and digitisation in the 2020s, asks Martin Moodie?
6-11
Travel retail highlights
The power of personalisation features strongly in our regular look at the industry’s best new launches, activations and openings, while we also visit Shannon Airport for a brilliant young entrepreneur competition.
13-19
2019 in review
In words, images and video, we present our choice of the most influential people and the leading stories, openings, and events from across the travel retail world in 2019.
13 Themes of the year
14 People of the year
16 Stories of the year
17 Images of the year
18 Videos of the year
19 Blogs of the year
21
20 trends for 2020
Philip Morris International SVP Global Communications Marian Salzman – best known for predicting the rise of ‘metrosexuality’ and declaring that ‘sleep is the new sex’ – offers 20 consumer, political and lifestyle trends for 2020.
22
Sense of Place
A global brand with local execution. That’s the highly successful formula Mondelez World Travel Retail is using to propel travel retail’s leading chocolate brand – Toblerone – to new heights.
23
Airports as Artports
A new exhibition at Pulkovo St. Petersburg Airport dedicated to the 100th anniversary of KLM Royal Dutch Airlines features a fascinating range of historic photos and posters.
25
Duty Calls
For the last five years, Wolford has been developing one of the textile industry’s most sustainable products to date – its Cradle to Cradle Collection.
26
The Front Line
Good customer service is about helping customers from the heart and understanding what they really want to buy, says Dubai Duty Free’s Dorothy Tonsan.
29
Stock Watch
In the last Stock Watch of 2019, we reveal the best and worst performers of the year among the travel retail-related companies we track.
Partner’s message
The Moodie Davitt eZine
Issue 274 | 31 December 2019
The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).
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