Welcome
22 October 2021 • Issue 302
5
The Customer Experience Column
The latest insights from experiential marketing, brand activation and customer engagement specialist CircleSquare.
7
Better Moments Make The World Smile
More inspiring human moments from the world of travel and shopping, in association with Mars-Wrigley International Travel Retail
13
Travel Retail Superstars
Saluting the men and women on the front line who have kept the industry going over the past 18 months.
15
FAB Superstars
A celebration of humanity, food and travel as the heroes and heroines of the travel F&B sector are recognised in the first of an annual awards programme.
17
The Moodies Travel Journey Digital Awards
Recognising marketing excellence in digital and social media across the airport and wider travel sectors.
19
China Duty Free Group’s call to action
“Let’s work together to explore China’s travel retail market and create new patterns in the global travel retail industry,” says CDFG President Charles Chen at the Virtual Travel Retail Expo.
21
Looking ahead to Hainan Expo 2022
Hainan Provincial Bureau of International Economic Development (Hainan IEDB) reveals dates for the China International Consumer Products Expo – and underscores the vast opportunity that the island represents for business.
23
Creating ‘destinations within destinations’
DFS Group Chairman & CEO Benjamin Vuchot on the changed consumer mindset, the convergence of physical and digital touchpoints and the path to recovery.
25
A focus on style and quality in Qatar
Qatar Airways Group CEO His Excellency Mr. Akbar Al Baker talks about overcoming crisis and coming out stronger, in this interview from the Virtual Travel Retail Expo.
27
Engaging experiences
Video highlights from the Experience Arena at the Virtual Travel Retail Expo.
29-37
Travel Retail Highlights
Our selection of the most eye-catching recent launches, campaigns and events from across the world of travel retail.
Partner’s message
The Moodie Davitt eZine Issue 302 | 22 October 2021
The Moodie Davitt eZine is published 15 times per year by The Moodie Davitt Report (Moodie International Ltd). © All material is copyright and cannot be reproduced without the permission of the Publisher. To find out more visit www.moodiedavittreport.com and to subscribe, please e-mail sinead@moodiedavittreport.com