Welcome

28 September 2018 Issue 248

5-17 Travel retail highlights

A campaign tackling online bullying, an innovative personal safety device, and a Changi craft festival feature in our regular look at the industry’s best new launches, activations and openings.

Discover

19 A fast-emerging force

There’s a new kid on a very large duty free block in Croatia: Seva Duty Free. Its land border store in Metković, less than 200 metres from the road crossing into Bosnia and Herzegovina, promises to be the first of many.

Discover

21-33 Imperial standard

Imperial Duty Free, the joint venture between Sheremetyevo Airport and Gebr. Heinemann, expects to deliver double-digit growth in turnover at vast new stores in Moscow. We review shop highlights through a series of talking points.

Discover

35 Compelling experiences

How can the airport become a ‘go-to’ destination for travellers? Recent research on their priorities and attitudes towards the airport experience could offer some answers.

Discover

37 Positive disruptors

Martin Moodie spoke to Flio Chairman Brian Collie about the most used airport app in the world. “It’s an exceptional app because it's right for the traveller,” Collie says.

Discover

39 Airports as Artports

It’s a “gift to passengers”, says Shannon Airport. The world’s largest private diecast model aircraft exhibition was unveiled there this week, adding colour to the customer journey.

Discover