Welcome

27 September 2024 • Issue 338

5

ARI’s customer-led innovation drive

ARI Global Insights Manager Deirdre Roache and Global Head of eCommerce and Innovation Sarah Jane Lynch on a strategy built around changing shopper needs.

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7

Cruise collaboration

In this latest column, Harding+ says creativity and partnership will allow cruise retail to flourish.

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9

Flower of Scotland

How Avolta-owned World Duty Free is leaning on localisation to reimagine retail at Edinburgh Airport.

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13

Waking the sleeping giant

The Design Solution Managing Director Robbie Gill comments on how investment is breathing new life into US airports.

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17

A sweeping airport makeover in the south of France

Nice Côte d’Azur Airport says that its choice of partners, concepts and brands following a major tender will offer guests a blend of tranquillity, wellbeing, local expertise and “luxury à la française”.

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19

Frontier force

Duty Free Americas Vice President Dov Falic says a wave of border store investment will take the company’s offer in this channel to new heights.

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23

Digital marketplace

London Heathrow Airport Retail Director Fraser Brown talks about Reserve & Collect and the leading UK gateway’s ecommerce strategy.

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25

Taste of Türkiye

We speak to leading travel food & beverage specialist BTA Food & Services, part of the TAV Airports network, about growth, innovation and changing consumer tastes.

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29

Marrying culture and convenience

How Lagardère Travel Retail has partnered with popular Viennese brand Aïda to unveil a first-of-its-kind hybrid store at Berlin Central Station.

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31

Extending the footprint

We view ATÜ Duty Free’s capture of a major travel retail contract at Antalya Airport through the lens of its wider expansion ambitions.

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33

Tender time

We present details of the eagerly anticipated duty free contract opportunity coming to market soon at London Luton Airport.

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35

How design shapes airport spend

We present highlights of a research project into the impact of airport design on dwell time and average spend at Australian airports.

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37

Adding value through promotions

Voiceback Analytics CEO Shubhra Misra explains how companies can embrace analytics to maximise the impact of marketing and promotions.

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39

Travel Retail Highlights

Our summary of recent eye-catching stories from around the travel retail world, with commentary.

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45

Pilgrim’s progress

Head of Global Travel Retail Louise Rohde reflects on the jewellery brand’s journey and its ambitions in travel retail.

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47

Gifting the love of tea

Ahmad Tea Director Dr Ali Afshar talks about the company’s background, its obsession with taste and its commitment to sustainability and charitable projects.

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49

Becoming a Gen Z ‘love brand’

My Jewellery Business Development Manager Thom Timmer assesses the growth trajectory for the fast-growing brand.

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51

Cruise partnership

The Moodie Davitt Report will co-organise a series of retail sessions at Seatrade Cruise Global on 8-9 April 2025; we present early details.

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Partner’s message

The Moodie Davitt eZine

Issue 338 | 27 September 2024

The Moodie Davitt eZine is published 14 times per year by The Moodie Davitt Report (Moodie International Ltd). © All material is copyright and cannot be reproduced without the permission of the Publisher. To find out more visit www.moodiedavittreport.com and to subscribe, please e-mail kristyn@moodiedavittreport.com

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