ASUTIL Report – Lagardère Travel Retail
Taking service to the next level in Lima
Lagardère Travel Retail introduces an automated duty free locker service in Lima as part of a wider service drive across its operations.
Lagardère Travel Retail Perú recently partnered with Lima Airport Partners and Inflyter to introduce digitally-operated ‘smart lockers’ at Lima Jorge Chávez International Airport. The initiative allows travellers to buy their goods from Aelia Duty Free in departures at the airport, then collect in international arrivals when they return.
This is the first such automated duty free locker service in Peru. Lagardère Travel Retail said that by offering this alternative shopping method to passengers, “the partners are confident in increasing customer service, conversion rate and reaching new clients”.
The clear benefit of the service is that passengers will not have to carry their duty free purchases throughout their trip.
The automated locker machine features an interactive touchscreen through which passengers enter a six-digit pin or scan the barcode printed on their purchase receipt to release their goods. They then scan their boarding pass and passport and the machine will automatically open the corresponding door so the customer can collect their purchases.
Pictured alongside the new lockers are Lagardère Travel Retail Perú CEO Cyril Letocart and Lima Airport Chief Commercial Officer Norbert Onkelbach (first and second from left) with members of the Lagardère Travel Retail Perú team
The locker is positioned outside the arrivals Aelia Duty Free store, adjacent to the baggage claim area, to maximise passenger convenience.
Lagardere Travel Retail said: “This partnership with Inflyter and Lima Airport Partners is following the goal of Lagardere Travel Retail to extend its shopping services and to provide the best possible experience to passengers of Lima Airport.
“It strengthens the company’s will to always explore new concepts and products that can improve the customer’s experience and make it more convenient. This will also secure additional revenues from passengers who may not usually buy.”
The digital shop and collect service adds a new level of convenience for duty free customers at Jorge Chávez International Airport
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