Customer service

The Front Line

Dubai Duty Free’s Walimuni Dishanti takes personal responsibility for developing positive relationships with customers and ensuring they have a good experience.

Employee: Walimuni Dishanti

Role: Sales assistant

Employer: Dubai Duty Free

Time in job: Eight years

Employer’s comments: Dishanti, as everyone calls her, has been a dependable, efficient and unfailingly punctual member of staff since she joined Dubai Duty Free in February 2012. One thing that makes her such a valuable employee is her constant mindset that our valued customers come first. She always projects a warm, cheerful attitude to customers. She resolves conflicts and handles other difficult situations with remarkable patience and admirable tact.

Dishanti is a dedicated employee who commits herself fully to her job, putting maximum effort into completing job-related tasks to the best of her ability. She is the assigned Category Coach in Control Tower – Watches because of her diverse knowledge and expertise. She has the ability to communicate effectively with all her colleagues. Her willingness to assist others and her commitment to educating other members of staff is unparalleled.

Dishanti’s exemplary performance was recognised when she received the ‘Employee of the Month’ award for April 2013. She was also awarded with ‘Gotcha’ stars and received commendation letters for her excellent customer service.

Dishanti’s comments: “As the saying goes, ‘choose a job you love and you will never have to work a day in your life’. I never think that going to work every day is a burden, but rather a commitment to my company and customers. I always take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service; by listening to and understanding the customer’s needs; and by meeting or exceeding those needs.”

To nominate an employee e-mail with the following:

  • The employee’s job title and length of service with your company
  • A short description of what makes the person exceptional
  • A quote or comment from them (optional) on their approach to customer service
  • A picture of the employee (preferably in a work environment) as a separate file

To partner with The Moodie Davitt Report to help us champion customer service in travel retail, please contact Sarah Genest at

The Moodie Davitt eZine

Issue 277 | 24 February 2020

The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).

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