THE FRONT LINE

CELEBRATING EXCELLENCE IN CUSTOMER SERVICE

In association with

Welcome to The Front Line, a regular feature championing the best in industry customer service, sponsored by Speyside blended malt whisky Copper Dog. Copper Dog is delighted to recognise the exceptional employees who are ultimately responsible for bringing all facets of the airport retail experience to life.

Each issue The Moodie Davitt e-Zine scours the world to introduce the real heroes of our industry – those who go the extra mile every day when serving the travelling public. This week we are pleased to present Dufry’s Claudia Onate, who consistently creates a good impression and wins many repeat customers.

Employee: Claudia Onate

Role: Sales assistant

Employer: Dufry Aruba

Time in Job: 19 years

Employer’s comments: Claudia has been nominated as the top sales assistant in her store. She has been in our company for the past 19 years and continues to give the best of her each day.

Claudia consistently creates a good impression when dealing with travellers and she has many repeat customers.

Claudia's comments: “Receiving this nomination is a great honour. My dream was always to work in a company like Dufry and it came true. Even though I am not from the island I have managed to adapt to the culture and I thank God every day for giving me the opportunity to work here. Thank you to Dufry for making my dream come true.”

• The employee’s job title and length of service with your company
• A short description of what makes the person exceptional
• A quote or comment from them (optional) on their approach to customer service
• A picture of the employee (preferably in a work environment) as a separate file

Copper Dog is a Scotch whisky which sums up all that is good about Speyside. A combination of eight Speyside single malts, Copper Dog is deliciously fruity with a hint of honey and spice.

Each featured Front Liner receives a personalised Copper Dog bottle and dipper from the brand’s home in Speyside. Additionally, Copper Dog will host a grand prize draw in late 2018 featuring the previous 12 months’ nominated staff. One lucky Front Liner will win a VIP all-expenses-paid trip to Scotland, staying at the brand’s superb Craigellachie Hotel in Speyside, Scotland.