Welcome

26 March 2019 Issue 258

5-9 Travel retail highlights

A flagship L’Oréal Paris store, a larger-than-life La Mer activation, and a Dewar’s collection that blends history and modernity feature in our regular look at the industry’s best new launches, activations and openings.

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11 Lotte’s ‘Lifetime Value Creator’

In a world exclusive, Lotte Duty Free CEO Kap Lee gives his first interview since assuming the role at the start of 2019.

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13-19 Latin America Special Report

We examine the Latin America travel retail market through the eyes of some of the region’s leading players.

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21 Solving airport retail’s problem in 2019

Pragma’s Alex Avery assesses six ways to enhance the customer experience – moving from commoditised, functional retail towards one invested in sensory engagement and emotion.

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22 Travel Retail’s Positive Disruptors

Skincare brand Ecooking has launched in travel retail with Gebr Heinemann and is described by the retailer as a perfect fit for “health-conscious customers who are yearning for environmentally-friendly products”.

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23 Sense of Place

Airports around the world are placing an increased emphasis on atmosphere lighting, says MK Illumination. Delivering a global-local – or ‘glocal’ – approach can drive Sense of Place, reflecting the individual space and locality of an airport.

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25 The Front Line

Ederlinda Elbambuena has worked at Dubai Duty Free for more than 30 years, in which time she has developed excellent sales skills which she combines with core tenets of fairness, professionalism and respect.

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26 Stock Watch

Shares in Dufry climbed after the retailer posted “resilient” 2018 results, while Autogrill raised expectations for 2019 as the F&B company hopes to deliver on a three-year plan this year.

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28-34 The Foodie Report

London Stansted Airport has teamed up with a food science expert to create a sandwich that actually tastes better in the air.

We also assess the vital importance of food & beverage to airport event and experience areas, and explore a pair of colourful openings in Dubai and New York.

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The Moodie Davitt eZine is published by Moodie International Ltd. It is produced 16 times a year, free of charge.

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Editor

Jason Holland

Jason@MoodieDavittReport.com

Design and production

Ray Heath

Declan Moodie

Contributors

Colleen Morgan