The Moodie Davitt Report

October 2018 • VOLUME 16 • ISSUE 6

Editor’s Desk

Adapting to a world reshaped over the past decade.

Martin Moodie

Investing in the future of a vibrant channel.

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The ‘New Generation’

We pay a visit to London Heathrow Terminal 3, where Dufry places the emphasis firmly on digital engagement, personalisation, multi-lingual communication and exclusives in its latest major store; featuring the views of Dufry CEO Julián Díaz and Heathrow CEO John Holland-Kaye.

The US$2 billion target

Dubai Duty Free Executive Vice Chairman & CEO Colm McLoughlin assesses a “fantastic” year to date for the Middle East’s leading travel retailer, as it aims for a new sales high in 2018.

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“The retail of the future”

Starboard Cruise Services President & CEO Beth Neumann explains why she believes cruise is the most exciting retail environment in the world, as the LVMH-owned concessionaire rides a surge in consumer interest and engagement with the channel.

Maritime milestone

Carnival Cruise Line Vice President of Retail Services William Butler on how the new Carnival Horizon sets a benchmark for retail experiences at sea, and the template it offers for the next phase of onboard shopping.

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On location in Hong Kong (I)

The recent inauguration of the Beauty&You stores at Hong Kong International Airport (HKIA) marks a huge moment for The Shilla Duty Free, and opens a new chapter in the Korean group’s travel retail expansion. The Moodie Davitt Report was invited to tell the story, which includes comment from senior management, plus reaction from the airport authority and brand partners.

On location in Hong Kong (II)

We bring you highlights from the inauguration of the eight-store Duty Zero by cdf network managed by China Duty Free Group (CDFG) and Lagardère Travel Retail at HKIA. We present highlights from our exclusive coverage, including interviews with senior management and the key talking points from the stores and the offer. We also reflect on how this positions CDFG on the global industry map, at a time of rapid growth and expansion for the company.

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Chasing global growth

Lagardère Travel Retail is now a fully-focused, pure play travel retailer, having sold its remaining distribution activities, and is aggressively targeting growth across its three platforms of food & beverage, travel essentials and duty free & luxury. We speak to Chairman and CEO Dag Rasmussen and Chief Business Officer Ambroise Fondeur.


As TFWA President Erik Juul-Mortensen prepares to step down in December, he advises his successor to maintain the association’s ‘By the trade, for the trade’ ethos, to put members’ interests first and to serve with integrity and humility – with a dash of humour.

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The house that Severino built

Martin Moodie attends the Grand Opening of Seva Group’s first border duty free store in Croatia, and uncovers the fascinating story of entrepreneur and company Founder Seva Pušić.

Anything but customary

DFS Group’s newly renovated T Galleria by DFS, Auckland – located within the city’s Customs House – makes a statement about the company’s luxury credentials at one of its key Pacific locations.

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"This changes everything”

How Philip Morris International is rewriting the rules of tobacco engagement through technology.

Eyes on expansion

Safilo travel retail chief Frederic Laffort on the importance of the channel to the eyewear group.

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The Foodie Report

Norwegian fast casual restaurant chain Pink Fish – a champion of salmon, a “modern food hero” – has set its sights on the airports channel.

Moodie Insights

A new solution in travel retail data analytics explained, including how it can benefit airports, retailers and brand owners.

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Bold new course

Euroitalia’s first fragrances for fashion house Dsquared2 set bold new course.

Fashion force

Furla Global Travel Retail Director Gerry Munday talks about seizing the luxury goods opportunity, better serving all traveller demographics, embracing the power of digital and building a new future for industry relationships.

The Moodie Davitt Report • The Online Magazine • October 2018