Appleton Estate
“A dream come true” – Bringing Appleton Estate rum to life at Sangster International Airport
Campari Group recently completed its biggest investment in travel retail yet with the opening of the first Appleton Estate boutique at Montego Bay Sangster International Airport. Dermot Davitt was there for the inauguration.
“This is a dream come true and a special, unique day.” So said Appleton Estate Master Blender Joy Spence about the landmark opening of the brand’s first boutique at Sangster International Airport, Jamaica. As we reported in our online story, the project is a partnership between Campari Group, Dufry and MBJ Airports.
Spence added: “As a Master Blender I’m governed by my senses and I wanted to reflect that in how our boutique comes to life. There is sight, sound, smell, touch and taste of course, all linked with our emotions and our memories.”
Her words neatly encapsulate the multi-sensorial elements of the space, located at the entrance to the new Dufry departures store.
Colour and vibrancy: The Appleton Estate environment comes to life at Sangster International Airport, Montego Bay. Below, Master Blender Dr. Joy Spence (fourth left) celebrates with key partners. From left to right: Campari Group Global Premiumisation Brands Managing Director Jean-Jacques Dubau; MBJ Airports Ltd CEO Shane Munroe; Jamaica Tourism Enhancement Fund Chair Godfrey Dyer; Jamaica Tourist Board Director Odette Dyer; Opposition Spokesperson on Tourism Janice Allen; Deputy Mayor Montego Bay Richard Vernon; Dufry CEO LATAM & Caribbean Enrique Urioste and Campari Group Managing Director, Global Strategic Travel Retail Marco Cavagnera.
The central focus of the experience – both physically and digitally – is the distinctive Appleton Estate Insignia, formed of five national symbols of Jamaica that are integral to the Appleton Estate brand identity. Brought to life as a striking 3D modernist copper sculpture in the centre of the space, it invites consumers to discover more about the brand’s origin and terroir. Its copper tones are echoed in the principal framework architecture of the store, reflecting Appleton Estate’s use of traditional copper pot stills.
Consumers can also take in an interactive Appleton Estate rum experience with a tap of the screen. With instant image recognition from their mobile device, scanning the front label of any bottle in-store the shopper can discover dynamic content about an age statement and the story behind it. Joy Spence also narrates video stories about each expression’s characteristics and taste profile and their journey ‘from cane to cup’.
Other elements include an engaging film that runs on a huge wall-sized digital screen, cocktail demonstrations and guided tastings, plus free personalisation services on the Appleton Estate 15 Year Old and 21 Year Old which can be created using the latest digital tools.
Blending digital and physical elements at the boutique
The opening also represents a milestone for Campari as it seeks to accelerate its positioning in the premium rum segment.
Campari Group Global Strategic Travel Retail Managing Director Marco Cavagnera said: “Sense of Place is very important to us, and to have this store located 50km from the distillery adds authenticity to how we communicate with travellers. This is what we aim to do across Campari Group: deliver omnichannel experiences to all our consumers across the geographies we operate in.
“Travel retail is key to that. It offers probably the highest possible level of channel integration and can help lead and develop our brand strategies across the portfolio.”
On the opportunity to roll out the boutique concept, Cavagnera said: “We will test and learn and see what elements we can replicate at a higher investment scale, so we can do it well in our priority geographies. We will need to see how that works but we have future boutique concepts at a different scale built into our three-year plan.”
At the launch event, Campari Group Global Brand Premiumisation Managing Director Jean-Jacques Dubau said: “It’s important for us as it’s the first Appleton Estate boutique at any airport, and it comes as travel is returning. We will test and learn the concept here in the brand’s home of Jamaica. It’s an opportunity to expose the brand to travellers mostly from North America but from Europe too.”
Speaking on behalf of airports company MBJ Airports, CEO Shane Munroe said: “A few years ago when we set out the vision for Sangster International Airport we created Sense of Place guidelines with a theme for each part of the arrivals and departures journey. We wanted to offer passengers an experience that is uniquely Jamaican at every step. This area [housing the Appleton Estate boutique] represents ‘natural Jamaica’ and one of the most natural elements is sugar cane. It is an integral part of Jamaican culture and heritage.
The copper pot stills at Appleton Estate are evoked in the heart of the boutique
“The boutique is especially relevant as it’s the first experience post-security as you enter the departures retail area. The store elegantly showcases the country’s unique culture, and is an authentic taste of Jamaica. We hope it is unique, memorable and we salute Dufry and Campari.”
In a media briefing in Montego Bay, Campari Group executives also addressed the wider strategy for the premium rum business.
Cavagnera said: “In terms of geographical priority, North America and the Caribbean lead the agenda for us right now, and these will probably be the priority markets for the next two to three years. We are well established in New Zealand so that is also important. We are starting in Europe, but we need to give focus to the key geographies initially and grow from there.”
Assessing the role of travel retail exclusives in rum, Cavagnera added: “Innovation is important and exclusives can play a role in differentiating from other channels. There are question marks about how many travellers you can really appeal to with exclusives in a category that is not yet fully mature, and is different to whisky for example. It’s not our core focus at the beginning but we know this can be an important part of the profile of a brand in travel retail.”
On Campari Group’s wider premiumisation drive, Dubau said: “Through the enhancement of our portfolio over the years we find ourselves with a range of ultra-premium marques and those SKUs need a different way of selling, using story-telling, exposing consumers to the mastery behind these products. We are trying to do this in many markets and the first results are exciting. We care about value as opposed to volume growth alone and we can expose our brands to some very demanding consumers.”
Dubau also addressed how premiumisation differs in rum compared to other more established categories.
“Premiumisation is happening in rums but it’s not doing so at the same rate as in other categories – and in a category like Scotch it is easier for consumers to read and understand. The rules are basically the same everywhere. In rum that is not the case; there are brands from all origins with different ways to express ageing – so it can be a maze. You can only premiumise something that people understand, and that means education among consumers and at shop level. Here the boutique will help as it allows our teams to engage with those who are our key geographies, American travellers, Canadians but also a lot of Jamaicans who live abroad coming to visit family.”
What they said
Joy Spence on what makes Appleton Estate stand out in the rum market: “We have been around a long time. We are the oldest distillery in continuous operation in Jamaica.
“We are located in a unique geographical area with these amazing limestone fields surrounding a lush green valley. Every day at about 230pm, we have showers of rain. So everything is green, lush and perfect.
“We are also one of the few rum producers that makes everything ourselves from cane to cup from raw materials to fermenting, ageing, blending, bottling. We control the entire process from start to finish.
“We also benefit from several factors. Our rums are tropically aged, which means they age three times faster than they would in a cooler climate.
“We are the only commercial rum producer that creates minimum aged rums, which to us is key. Our age statement is for the minimum age or youngest rum in a blend – which is not how other producers do this – some take an average.
“Most important is that we have no additives in our rums. As we tell people, if we want to be pure, drink Appleton Estate.”
On a memorable visit to Appleton Estate last week, Dr. Joy Spence signed a copy of a new book published about the distillery for The Moodie Davitt Report President Dermot Davitt. Below left, Dermot Davitt at a superb opening dinner with Campari Group Managing Director, Global Strategic Travel Retail Marco Cavagnera; Travel Markets Insider Executive Editor Michael Pasternak; and Campari Group Director Travel Retail America Diego Lord. Right, Campari Group teams and industry media at Appleton Estate.
Joy Spence on recruiting new consumers: “I’m on a crusade to recruit drinkers from Scotch. We have the advantage of tropical ageing so if you try a 12 Year Old blended Scotch it still has that bite where ours is exceptionally smooth, and has produced so much more vanilla flavour naturally. When we do taste tests our consumers are blown away by this.”
Dufry President & CEO Latam & Caribbean Enrique Urioste on the boutique opening: “We recognise the potential of this airport, as tourism grows, and the need to have a store like this one. We are convinced this is the beginning of a long and successful journey with Campari not only here but at many other airports.”
MBJ Airports CEO Shane Munroe on the new departures zone at Sangster International: “Every step of the customer journey on arrival and departure is an opportunity to win the heart of a visitor so that they will choose to visit Jamaica over and over again. We want our passengers to develop an emotional connection to our country and by extension, Sangster International Airport, creating wow experiences at each step of the journey that will draw them back to Jamaica.”
Shane Munroe on the next wave of development: “This Summer we are creating a new retail area in departures with five stores, alongside the opening of a new Starbucks plus the full opening of the first Bob Marley One Love restaurant with Express Catering.
“Then in arrivals we will see the expansion of security and immigration and we’ll redesign the front of the terminal with a landside commercial zone, built around local cuisine for arriving travellers and visitors. We’ll begin later in the Summer and finish in mid-2024. The arrivals project work will continue into 2025.”
*Watch out for more on the opening, on Campari Group in travel retail and on Sangster International Airport across our platforms, coming soon.
The Moodie Davitt eZine is published 14 times per year by The Moodie Davitt Report (Moodie International Ltd). © All material is copyright and cannot be reproduced without the permission of the Publisher. To find out more visit www.moodiedavittreport.com and to subscribe, please e-mail kristyn@moodiedavittreport.com