China shopper trends
‘Growth engine of the world’: Understanding the China consumer
Jing Daily, a content partner of The Moodie Davitt Report, assesses the latest McKinsey & Company report into the Chinese consumer in light of the impact of COVID-19. By Adina-Laura Achim.
McKinsey & Company has released its ‘China consumer report 2021. Understanding Chinese Consumers: Growth Engine of the World,’ which explains how the COVID-19 pandemic has changed Chinese consumption. The report also touches upon key trends that are currently shaping the Chinese economy.
According to McKinsey’s analysis, COVID-19 has radically accelerated five trends that were already going strong. For example, the pandemic positioned digital tools at the centre of most operating models. As such, digitisation in business-to-consumer (B2C) applications and channels is of great importance to brands. And global players wanting to stay ahead of the curve understand the importance of fully embracing disruptive digital technologies.
McKinsey also emphasises the consequences of China’s shift toward a domestic consumer market and its economic ‘decoupling’ from the US. These changes have drastically impacted global supply chains; thus, several governments have promoted financial agreements to support companies in crucial industries that are domestically reinstating their manufacturing operations from overseas.
Rising competition, consumers’ coming of age, the strengthening of the private sector, and structural reforms to land, labour, and capital markets are also shaping China’s post-COVID-19 economy.
Brand owners have embraced ecommerce but remain cautious about losing their exclusive appeal
“In the wake of the 2003 SARS outbreak, SOEs were the major driver of China’s economy, accounting for about 55% of China’s assets and 45% of profits,” says the report. “Today, the private sector contributes close to two-thirds of China’s economic growth, and 90% of new jobs, illustrating a significant shift in the balance of economic power.”
Yet, some of the consequences that correlate with these developments are far from negative. In particular, consumer confidence has been running high. McKinsey consumer sentiment surveys highlight that net optimism in China’s economic recovery has reached 50% — as compared to 22% in the US — an apparent contradiction to the gloomy perspective that prevails in Europe, Australia and Japan.
In line with this new global reality, shopping habits in China are changing. The COVID-19 pandemic has pulled new consumer segments away from traditional retail, forcing them to embrace ecommerce and an omnichannel ecosystem. Likewise, the change has impacted the luxury goods sector.
“There was clearly an accelerated shift to online purchases – not a new trend, but one that was turbo-charged by COVID,” Felix Poh, Partner at McKinsey & Company, tells Jing Daily. “You see luxury brands doing a lot more on Tmall and DTC platforms, such as the WeChat Mini Program, as well as experimenting with livestreaming. But still, it is with an inherent cautiousness to avoid losing their exclusive appeal or be too closely associated with platforms mostly known for price discounting.”
Lagardère Travel Retail is among the retailers tapping into the drive for domestic consumption of luxury during the travel crisis, including here at Shenzhen Airport
Despite a recovery trend of offline consumption, McKinsey highlights that discretionary spending, night-time shopping, and epicentre spending are all still slacking. For example, discretionary categories, such as department stores and fashion stores, saw reduced basket sizes.
“Department store basket sizes were -54% smaller during the crisis, and recovered only slightly in March and April, to a level that is around -21% smaller than before the crisis,” says the report. It also points out that this change could reflect the desire to spend more time at home instead of in crowded environments. For luxury consumption, overseas travel restrictions have helped the domestic market speed up the repatriation of Chinese luxury spending.
“The luxury market was surprisingly robust, as what is normally travel retail consumption or purchases overseas got redirected to domestic consumption, given the lack of international travel,” says Poh.
The McKinsey report concludes by saying that luxury brands that understand the strategic importance of consumers from lower-tier cities are getting digital transformation right and are differentiating themselves through “tailored local experiences.” Those are the brands that are winning the customers’ hearts in China.
*This article was originally published by the much-respected Jing Daily, a Moodie Davitt Report content partner. Click here for more.
The Moodie Davitt eZine Issue 287 | 30 November 2020
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