Think as a traveller

The milestone of our 80th anniversary marks more than just a celebration of our rich heritage; it serves as a moment for KOSÉ Travel Retail to reaffirm our commitment to evolving into an organisation that will lead the industry into the next century.

In an era of rapid digitalisation, we firmly believe in the value created through direct, face-to-face human interaction – an emotional connection that AI can never replicate.

At the core of everything we do lies a single, enduring belief: ‘Think as a traveller.’ With this spirit in mind, I look forward to working with our diverse stakeholders toward a shared goal.

We aim to turn differences in perspective into the ‘spice’ that refines our value, while creating new paths together.

Guided by the awareness that ‘yesterday’s success is today’s standard’, we are constantly challenging ourselves to create new value through our 3E pillars: Exclusive, Experience, and Environment.

Through meaningful co-creative dialogue with our industry partners, we seek to provide travellers worldwide with truly unique and inspiring experiences, forging lifelong connections. This is what drives us forward.

To remain the one and only partner for travellers worldwide for the next century, we hope to reach even greater heights alongside you all.

KOSÉ Travel Retail President & CEO Hiroto Kitaki