The Trinity Forum – Vietnam tourism & aviation
Seizing the Vietnam opportunity
The vast opportunity in Vietnam’s aviation and tourist industries was the theme of a day two panel session featuring Southern Airports Services Company (a subsidiary of Airports Corporation of Vietnam) Manager of Planning & Investment Department Le Dai Duong, Noi Bai International Airport/Airports Corporation of Vietnam Deputy Director Nguyen Thi Kim Ngan and IPP Travel Retail Chief Executive Officer Phillip Nguyen.
All smiles as speakers consider the outstanding future for Vietnamese travel & aviation. From left, SASCO Manager of Planning & Investment Department Le Dai Duong; Noi Bai International Airport, Airports Corporation of Vietnam Deputy Director Nguyen Thi Kim Ngan; and IPP Travel Retail CEO Phillip Nguyen with Martin Moodie
Nguyen Thi Kim Ngan shared insights into the strategy from Hanoi’s Noi Bai International Airport, Vietnam’s second-busiest hub. She emphasised the focus on customer experience, which should help drive the proportion of non-aviation revenue at the airport to between 25%-30% in the period from 2026 to 2031. Key shopper demands and strategy pillars include sustainability, purchasing with purpose, ecommerce and digital innovation.
Le Dai Duong presented the SASCO strategy, particularly focused on creating a seamless journey through Vietnam’s airports, with a focus on fresh experiences in the lounge and hospitality business.
Phillip Nguyen delivered an upbeat assessment of the country’s developing travel retail, aviation and tourism sectors, and encouraged the industry community to play a part in supporting Vietnam’s further growth.
The Moodie Davitt eZine
Issue 341 | 4 December 2024
The Moodie Davitt eZine is published 14 times per year by The Moodie Davitt Report (MA Travel Retail). © All material is copyright and cannot be reproduced without the permission of the Publisher. To find out more visit www.moodiedavittreport.com and to subscribe, please e-mail kristyn@moodiedavittreport.com