Virtual Travel Retail Expo


A celebration of people, travel, dining and human service

We present the winners of the inaugural FAB Superstars Awards programme, a celebration of people in the travel food & beverage sector.

As ‘live week’ at the Virtual Travel Retail Expo ended on 15 October (an ‘encore’ period runs for six weeks), The Moodie Davitt Report named the inaugural winners of the FAB Superstars Awards, a programme that recognises the efforts and achievements of staff in the travel food & beverage sector around the world. The ceremony was an uplifting experience that shone a light on the wonderful people that kept the industry going throughout 2020 and into this second consecutive troubled year.

Along with sister awards programme Travel Retail Superstars (see previous pages), FAB Superstars was created to shine a light on those frontline and behind the scenes heroes and heroines. We asked employers to submit a written entry for each individual or team, addressing the impact made by the person or department through their actions, and how far they reached; how they measured success in terms of service or helped improve the business; and what made a particular staff member or team stand out?

Categories included Star Team, Star Individual, Star Story (Team or Individual), Innovation (Team or Individual) and Humanity, Leadership & Inspiration. Nominations were invited by region and by department (Front of House; Kitchen; Stores/Admin/Logistics) to cover as broad a spectrum of staff as possible.

To help decide the award winners, The Moodie Davitt Report gathered an advisory committee of vastly experienced travel food & beverage specialists as judges. They included industry consultant Nick Inkster, who spent 25 years in senior roles with SSP; Kevin Zajax, CEO at Ground Control Global and former CEO & Managing Director at Emirates Leisure Retail; US airport commercial management consultant Alan Gluck, alongside The Moodie Davitt Report Founder & Chairman Martin Moodie.

The Moodie Davitt Report President Dermot Davitt said: “The number and quality of the entries we received from right around the world was humbling and inspiring.

“We thank all of the companies that made nominations and most of all we salute those heroes and heroines of the front line and back office that have kept our sector running through its greatest crisis.

“These awards reinforce the message that this is an industry built on its people, their humanity, their service, the personal touch that sets great in-person dining and retail apart from other channels – values that will sustain our industry as it recovers.”

STAR TEAM

Star Team Americas: Front of House Starbucks Airside E Team, TPA Airport, USA Nominated by HMSHost North America, Autogrill/HMSHost

Star Team Americas: Stores / Admin / Logistics Unison Consulting Team, Chicago O’Hare International Airport Nominated by Unison Consulting

Star Team Asia Pacific: Front of House Perth Front of House Team, SSP Perth, Australia Nominated by SSP APAC Australia

Star Team Europe: Front of House TRG Team, Multiple locations UK Nominated by The Restaurant Group

Star Team Europe: Stores / Admin / Logistics Maria Markach & Vladimir Rybakov, Shift Leaders, HMSHost International, Pulkovo Airport Nominated by Autogrill/HMSHost

Star Team Middle East & Africa: Front of House Middle East Team,UAE & Qatar, HMSHost International Nominated by Autogrill/HMSHost

Star Team Asia Pacific: Front of House Perth Front of House Team, SSP Perth, Australia

STAR INDIVIDUAL

Star Individual Americas: Front of House Freddie Maldonado, Server, Cigar City Brewing TPA Airport, USA Nominated by Autogrill/HMSHost

Star Individual Americas: Stores / Admin / Logistics Tim Wilmes, Senior Manager of Openings/Operational Excellence at SSP America Nominated by SSP America

Star Individual Asia Pacific: Front of House Tim Mercer, On-site Manager, Vantage Bar, Emirates Leisure Retail, Auckland International Airport Nominated by Auckland International Airport Limited

Star Individual Asia Pacific: Stores / Admin / Logistics Venkat Subramanian, Technical Services, TFS, Chennai Airport Nominated by Travel Food Services

Star Individual Europe: Front of House Erdal Sari, Food & Beverage Associate, Istanbul, Turkey Nominated by Autogrill/HMSHost

Star Individual Europe: Stores / Admin / Logistics Sonja Hohle, Hr Manager Shared Services, The Netherlands Nominated by Autogrill/HMSHost

Star Individual Middle East & Africa: Stores / Admin / Logistics Frantzeska Georgiou, Burger King Brand Manager, Eastern Europe and Middle East Nominated by SSP EEME

Tim Wilmes (with family): Outstanding contribution to operational excellence at SSP America

STAR STORY

Star Story Americas: Front of House Stephanie Torres, Barista, San Diego International Airport Nominated by SSP America

Star Story Americas: Stores / Admin / Logistics PHL, Chickie’s and Pete’s & Marriott Partnership - All Teams – PHL Airport, USA Nominated by MarketPlace PHL Airport

Star Story Asia Pacific: Front of House Nangamuthu Murugan, Guest Service Associate, TFS, Chennai Domestic Airport Nominated by Travel Food Services

Star Story Asia Pacific: Stores / Admin / Logistics Ho Thi Anh Guong, Accounting Officer, Phu Quoc Airport, Vietnam Nominated by Autogrill/HMSHost

Star Story Europe: Front of House Lisa Uranie, Shift Manager, Schiphol Airport Nominated by Autogrill/HMSHost

Ho Thi Anh Guong with team (HMSHost Vietnam)

INNOVATION

Innovation Americas: Front of House Marketing Team, Areas, Mexico Nominated by Areas

Innovation Americas: Stores / Admin / Logistics Partnership between DFW Concessions, DFW Environmental Affairs, Servy & Star Concessions, Terminal D Extension, DFW Nominated by DFW International Airport

Innovation Asia Pacific: Stores / Admin / Logistics Accounts Payable Team, TFS Head Office Nominated by Travel Food Services

Innovation Europe: Front of House BTA Food & Services, IGA Istanbul Airport Nominated by BTA Food & Services

Innovation Europe: Kitchen MISA Ghost Kitchen Team, Lagardère Travel Retail Poland Nominated by Lagardère Travel Retail

Innovation Europe: Stores / Admin / Logistics Team formed of representatives from Collinson, Airport Dimensions and Servy, Club Aspire Lounge, London Heathrow Terminal 5 Nominated by Collinson

Lessons in service: The partnership between DFW Concessions, DFW Environmental Affairs, Servy & Star Concessions, Terminal D Extension, Dallas Fort Worth Airport

HUMANITY, LEADERSHIP & INSPIRATION

Humanity, Leadership & Inspiration Americas: Kitchen Chef Patrick Fischer, Executive Chef of Paradies Lagardère’s Dining Division & Paradies Lagardère Marketing Team Nominated by Paradies Lagardère

Humanity, Leadership & Inspiration Americas: Stores / Admin / Logistics Vino Volo Team, ‘Cheers To You’, Paradies Lagardère Nominated by Paradies Lagardère

Humanity, Leadership & Inspiration Asia Pacific: Front of House Bangalore Team, India – all FOH, Kitchen, Stores/Admin/Logistics Nominated by Autogrill/HMSHost

Humanity, Leadership & Inspiration Asia Pacific: Kitchen E Venkateshan, Chef De Partie, Lounge Kitchen, Bangalore Nominated by Travel Food Services

Humanity, Leadership & Inspiration Asia Pacific: Logistics / Warehouse David Mackay, Regional Managing Director for Asia Pacific, HMSHost Nominated by Autogrill/HMSHost

Humanity, Leadership & Inspiration Europe: Front of House SSP UK Birmingham Airport Team Nominated by SSP UK

Humanity, Leadership & Inspiration Europe: Stores / Admin / Logistics Marly la Ville Warehouse Team and Phenix, an anti-waste French start up, and a partnership between Lagardère Travel Retail and Phenix Nominated by Lagardère Travel Retail

A helping hand: Front of House. Bangalore Team, India – all FOH, Kitchen, Stores / Admin / Logistics

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The Moodie Davitt eZine Issue 302 | 22 October 2021

The Moodie Davitt eZine is published 15 times per year by The Moodie Davitt Report (Moodie International Ltd). © All material is copyright and cannot be reproduced without the permission of the Publisher. To find out more visit www.moodiedavittreport.com and to subscribe, please e-mail sinead@moodiedavittreport.com

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