Welcome
26 November 2019 • Issue 272
5-8
Travel retail highlights
A phygital playground, a giant wine barrel and an elegant anniversary celebration feature in our regular look at the industry’s best new launches, activations and openings.
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Taipei’s new-look cultural
and commercial showcase
Ever Rich Duty Free President Kevin Chiang explains the philosophy and aspirations behind a landmark new-look commercial zone at Taoyuan International Airport Terminal 2.
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Fostering the five senses
The Design Solution was tasked with designing Ever Rich Duty Free’s T2 makeover at Taoyuan International. Director Nick Taylor says the aim was to drive a new customer experience and create a unique Sense of Place.
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Interview: Colm McLoughlin
Dubai Duty Free is recovering from a slowdown in early 2019 and Executive Vice Chairman & CEO Colm McLoughlin expects the company to top the US$2 billion sales mark for the second year running.
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‘Team Up For Excellence’
The House of Rémy Martin launched a new global marketing campaign in Versailles last month with a spectacular celebration of its heritage, terroir, teamwork, luxury expressions and knowledge of Cognac making.
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Special report: Future positive for foreign exchange?
In many countries the use of cash is declining and the trend is also reflected in airports. How are foreign exchange operators innovating to keep passengers using their services?
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Design perspectives
Highlighting the power of design and the need to create game-changing experiences, Kevin Roche, Global Retail Sector Leader at Woods Bagot, explains how travel retailers can remain culturally relevant as customer expectations soar.
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Analysis: Tender time in Korea
Duty free retailers in South Korea are anticipating three tenders across multiple channels in coming months. What might happen?
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Sense of Place
As part of a major retail redevelopment at Marrakesh Menara Airport, The Design Solution reflected the rich heritage of Morocco in the design for Dufry’s walkthrough store.
20
Duty Calls
WildlifeDirect CEO Paula Kahumbu gave an inspiring talk about her life’s work to protect the African elephant, and the important role Amarula has played, at a recent event in London.
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Travel Retail’s Positive Disruptors
Trinity Challenge winner Aircommerce is ready for large-scale testing at airports. With no hi-tech needed and a reliance only on the myriad messaging apps deployed by travellers each day, there is an elegant simplicity to the tool – and a lot of usage.
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Airports as Artports
A Star Wars art installation at Orlando International gives travellers an exciting glimpse of a new themed land at Walt Disney World.
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The Front Line
Dubai Duty Free’s Rosemari Quiogue Belen’s commitment to deadlines, truthfulness and confidentiality is uncompromising, and she was named ‘Employee of the month’ for May 2019.
27
Stock Watch
Shares in both Japan Airport Terminal Co and DFS co-parent LVMH reached new 52-week highs, while SSP announced positive full-year results to boost its stock market price.
Partner’s message
The Moodie Davitt eZine
Issue 272 | 26 November 2019
The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).
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