Customer service
The Front Line
The remarkable video that you can watch below is from Bangalore International Airport Ltd (BIAL) and tells the story of Anushree, a Shift Lead at the acclaimed Hatti Kaapi food & beverage business.
Employee: Anushree
Role: Shift Lead, Hatti Kaapi
Employer: Bangalore International Airport Ltd
Employer’s comments: “[This is] the remarkable story of a woman; a story of hard work, sacrifices, commitment and passion of an unsung hero at Bangalore International Airport.”
This is the first of a series of videos featuring the unsung heroes of Bangalore International Airport. Anushree was recently named BIAL’s Pinnacle Woman of the Year 2019.
To nominate an employee e-mail Martin@MoodieDavittReport.com with the following:
- The employee’s job title and length of service with your company
- A short description of what makes the person exceptional
- A quote or comment from them (optional) on their approach to customer service
- A picture of the employee (preferably in a work environment) as a separate file
To partner with The Moodie Davitt Report to help us champion customer service in travel retail, please contact Sarah Genest at Sarah@MoodieDavittReport.com
Partner's message
The Moodie Davitt eZine
Issue 267 | 17 September 2019
The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).
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