Customer service

The Front Line

Colombian Emeralds International’s Cornelia Bakker enjoys meeting people of different nationalities and is a consummate professional.

Employee: Cornelia Bakker

Role: Sales professional

Employer: Colombian Emeralds International - Aruba

Time in job: Eight years

Employer’s comments: Cornelia has been nominated because of her exceptional performance as a sales professional – she consistently reaches her monthly and annual targets.

Cornelia will do her utmost to ensure that she uses her skills and knowledge to satisfy every customer, every time with a big smile.

We admire her punctuality and cooperation whenever it is needed. She is also a person that we can say is a ‘handy lady’ – she will fix anything in the store.

Cornelia’s comments: “I love my job at Colombian Emeralds International at the Aruba Airport store, because I get to meet so many different nationalities. I enjoy it when I’m able to pair up the right jewel or watch to the right person. I’m having fun and get great satisfaction in doing so.”

To nominate an employee e-mail with the following:

  • The employee’s job title and length of service with your company
  • A short description of what makes the person exceptional
  • A quote or comment from them (optional) on their approach to customer service
  • A picture of the employee (preferably in a work environment) as a separate file

To partner with The Moodie Davitt Report to help us champion customer service in travel retail, please contact Sarah Genest at

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The Moodie Davitt eZine

Issue 275 | 23 January 2020

The Moodie Davitt eZine is published 20 times per year by The Moodie Davitt Report (Moodie International Ltd).

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